FAQ's: Frequently Asked Questions about Bock HSN: Home Shopping Network System

How will Bock's system help me to ship my HSN: Home Shopping Network orders?

• The Bock system receives orders via EDI from HSN
• Generates shipping labels using HSN's meter
• Prints the UPS labels on HSN blank packing slip stock
• Checks with UPS to make sure packages are in transit
• Confirms date when UPS has delivered packages

What if a customer needs to return their package?

• The Bock system provides a way to find the order
• Choose an HSN acceptable return reason code
• Optionally creates a UPS return label using your UPS meter
• The return can include scheduled UPS pickup date
• Return label can be emailed or postal mailed to the customer
• Return data transmitted to HSN via EDI

Can the system manage my available inventory?

• Yes, you can setup the amount of inventory you have set aside to sell on HSN. These amounts will tick down as orders are placed.
• What if I have more than one warehouse?
• We can handle multiple warehouses. We can even allocate the orders so they can be fulfilled by the warehouse with the shortest distance to the customer.

What if I have a problem?

• If there's ever a problem you can contact us via our toll-free number or drop us an email. We will respond typically within a few minutes and most issues can be resolved within a few minutes or hours.

Pricing: Pricing for Bock HSN: Home Shopping Network System

Our pricing is simple and transparent with a $500 initial setup fee plus a $50 monthly fee and 50 cents for each shipment label created. The shipment label can be for either the initial shipment or a return shipment. We will provide documentation on how to use the system, however if you would like training on the phone or in person, the cost is $100 per hour plus travel expenses from Vermont.

We are also happy to provide customizations to have our system work better for you. In these cases, we will clearly communicate to you a project budget as well as a timeline for when the changes will be completed. You can then decide if you would like the work to proceed or not.

Contact Us: Bock HSN: Home Shopping Network System